We evaluate each refund request individually and strive to maintain a high level of customer satisfaction.

All items come with a 30-day money-back guarantee (NZ only). We will refund the entire amount once the goods are received.

Any problems or product defects discovered upon receipt of goods must be reported to us within 30 days. 

Any refunds will be issued using the same payment method that was used to place the order. In the case of damaged, defective, or incorrectly sent items (as determined by Flow State), return postage will be reimbursed and credited using the same method used to pay for the order. We need your credit card information to process your refund because we use a secure payment system.