Refund Policy

We review each refund request on an individual basis and endeavour to maintain a high level of customer satisfaction.

We offer a 30 day money back guarantee on all items. Upon receiving the goods, we will refund the total amount.

Any problems or product defects upon receipt of goods must be reported to us within 30 days of receipt.

Any refunds will be reimbursed using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items (as determined by Flow State) and will be credited using the same method used to pay for the order. Since we use a secure payment system, we do require your credit card details to process your refund.

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