New Zealand

New Zealand orders are sent using NZ Post Courier. You can expect your order to arrive within 1-3 business days.

Free shipping for orders over $99 NZD.

For orders under $99: Flat rate shipping of $5.99 NZD (urban) or $9.99 (rural).

Australia

Australian orders are sent using DHL Express. You can expect your order to arrive within 3-8 business days.

Free shipping for orders over $135 AUD.

For orders under $135 AUD: Flat rate shipping of $9.99 AUD (urban) or $14.99 (rural).

Rest of the World

All international orders outside of Australia are sent via DHL Express. International shipping rates and delivery times vary.

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Flow State. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

DHL Express provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email.

Dispatch

We aim to dispatch your order within 1 working day. Occasionally a product which you order may be out of stock. In this case we’ll contact you promptly with an ETA.

If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address.

Tracking

We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, please check your spam folder or promotions tab for tracking details.